After­mar­ket Care Sys­tem (AMS)

AMS (After-Market Care Sys­tem) is an enter­prise level solu­tion for the after­mar­ket indus­try. AMS deliv­ers an inte­grated ser­vice and cus­tomised solu­tion to pro­vide back­end sup­port for repair and ser­vice centres.

Through the AMS advan­tage, our exten­sive capa­bil­i­ties add up to the best per­for­mance, turn­around time and value for your diag­nos­tic, repair, and logis­tics requirements.

The com­po­nents of AMS are:

• Ser­vice Centre
• B2B (Business-to-Business)
• B2C (Business-to-Consumer)
• E-Learning
• Ser­vice Cen­tre Components

Ser­vice Centre

The Ser­vice Cen­tre modules/components con­sist of

• Cus­tomer Ser­vice Module
• Self Reg­is­tra­tion Module
• Repair Man­age­ment Module
• Inven­tory Man­age­ment Module
• Report­ing Module
• Sys­tem Admin­is­tra­tion Module

B2B Com­po­nents

The B2B modules/components con­sist of

• Jobs Enquiry Module
• XML Schema
• Pre-submission San­ity Checks
• Reprocess Rejected Claims
• Sys­tems Inte­gra­tion Module

B2C Com­po­nents

The B2C modules/components con­sist of

• Ser­vice Book­ing Module
• Jobs Enquiry Module
• Ser­vice War­ranty Module
• Web-Store
• Mobile Down­loads (Sym­bian / Java / Colour Pic­tures / Ringtones)
• Self-Service Phone Data Backup

Kidotech Queue System

Online Appoint­ment Booking

War­ranty Care Protect

SMS Sur­vey (Cus­tomer Satisfaction)

WACOM Sign­Pad Sig­na­ture solutions