Aftermarket Care System (AMS)

AMS (After-Market Care System) is an enterprise level solution for the aftermarket industry. AMS delivers an integrated service and customised solution to provide backend support for repair and service centres.

Through the AMS advantage, our extensive capabilities add up to the best performance, turnaround time and value for your diagnostic, repair, and logistics requirements.

The components of AMS are:

  • Service Centre
  • B2B (Business-to-Business)
  • B2C (Business-to-Consumer)
  • E-Learning
  • Service Centre Components

Service Centre

The Service Centre modules/components consist of

  • Customer Service Module
  • Self Registration Module
  • Repair Management Module
  • Inventory Management Module
  • Reporting Module
  • System Administration Module

B2B Components

The B2B modules/components consist of

  • Jobs Enquiry Module
  • XML Schema
  • Pre-submission Sanity Checks
  • Reprocess Rejected Claims
  • Systems Integration Module

B2C Components

The B2C modules/components consist of

  • Service Booking Module
  • Jobs Enquiry Module
  • Service Warranty Module
  • Web-Store
  • Mobile Downloads (Symbian / Java / Colour Pictures / Ringtones)
  • Self-Service Phone Data Backup

Kidotech Queue System

Online Appointment Booking

Warranty Care Protect

SMS Survey (Customer Satisfaction)

iPad Counter Feedback at Gleneagles Hospital

WACOM SignPad Signature solutions